Privacy Policy

Reflection Pilates Privacy Policy

Effective Date: Nov 1st 2025

Reflection Pilates (“Reflection Pilates,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase services, book classes, communicate with us, or otherwise interact with Reflection Pilates.

By using our website, booking services, or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • •Name
  • •Email address
  • •Phone number
  • •Billing and payment information
  • •Date of birth or age, when necessary for our services
  • •Emergency contact information
  • •Account and membership information
  • •Class bookings, attendance, purchases, and package or membership history
  • •Information you provide through forms, surveys, contests, or communications with us
  • •Information you provide regarding fitness goals, preferences, limitations, or other information relevant to your participation in our services

Payment card information may be processed and stored by our third-party payment processors. Reflection Pilates does not necessarily have access to your complete payment card number.

2. Information Collected Automatically

When you visit our website or use our online booking system, certain information may automatically be collected, including:

  • •IP address
  • •Browser and device type
  • •Operating system
  • •Website pages visited
  • •Date and time of visits
  • •Referring website
  • •General usage and interaction information

We may use cookies, pixels, analytics tools, and similar technologies to help operate our website, understand how visitors use our website, and improve our services and marketing.

3. How We Use Your Information

We may use information we collect to:

  • •Create and manage your client account
  • •Process purchases and payments
  • •Book and manage classes, appointments, memberships, and services
  • •Communicate with you regarding bookings, cancellations, changes, or account activity
  • •Send appointment and class reminders
  • •Provide customer service
  • •Manage memberships, packages, and billing
  • •Improve our classes, services, website, and customer experience
  • •Send promotional emails, text messages, or other marketing communications when permitted by law and where you have provided appropriate consent
  • •Conduct business analytics and marketing
  • •Prevent fraud, misuse, or unauthorized activity
  • •Comply with applicable laws and legal obligations
  • •Protect the rights, safety, and property of Reflection Pilates, our clients, employees, instructors, and others
  • •SMS and Mobile Information
    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you by email or text message regarding promotions, events, classes, memberships, studio updates, or other offerings.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in the email.

You may opt out of marketing text messages by following the instructions provided in the message, including replying STOP where applicable.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications necessary to manage your account, bookings, payments, or services.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business. These providers may include:

  • •Booking and scheduling platforms
  • •Payment processors
  • •Email and text communication providers
  • •Website hosting providers
  • •Analytics and advertising providers
  • •Accounting and administrative service providers
  • •Technology and software providers

These service providers may only use information as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when we believe disclosure is reasonably necessary to comply with a legal obligation, enforce our agreements, protect our rights or property, prevent fraud or abuse, or protect the safety of our clients or others.

6. Payment Information

Payments may be processed through third-party payment providers. Your payment information may therefore be subject to the privacy policies and terms of those providers.

Reflection Pilates does not control the privacy practices of third-party payment processors.

7. Health and Fitness Information

Reflection Pilates may ask clients to voluntarily provide information relevant to their participation in fitness services, such as physical limitations, injuries, pregnancy status, fitness experience, or other information a client believes is important for an instructor to know.

This information is used to help us provide appropriate services and promote client safety.

Reflection Pilates is not a medical provider, and our services are not intended to diagnose, treat, cure, or prevent medical conditions.

Clients should consult an appropriate healthcare professional regarding medical questions or concerns before participating in exercise or wellness services.

8. Photos, Videos, and Social Media

Reflection Pilates may photograph or record classes, events, or activities at the studio for marketing and promotional purposes.

We will make reasonable efforts to respect individuals who have indicated that they do not wish to appear in promotional content.

Separate photo/video releases or permissions may be used when appropriate.

Clients should not photograph or record other clients without their permission.

9. Third-Party Websites and Services

Our website, social media pages, booking system, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of your information.

If we experience a security incident affecting personal information, we will respond as required by applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and otherwise conduct legitimate business activities.

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal and business requirements.

12. Children's Privacy

Our services and website are generally intended for adults. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

  • •Request access to certain personal information we maintain about you
  • •Request correction of inaccurate information
  • •Request deletion of certain information
  • •Opt out of certain marketing communications
  • •Ask questions about how we use your information

Requests may be submitted using the contact information below.

We may need to verify your identity before completing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this policy. Your continued use of our services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or how Reflection Pilates handles your information, please contact us:

Reflection Pilates
1590 E Seletice Way Unit 102 Post Falls, Idaho
Email: reflectionpilates@yahoo.com
Website: www.reflectionpilates.com